How long does setup take?+
Most owners are sending their first broadcast within 30 minutes. If you have a WhatsApp Business number, our embedded sign-up connects it automatically through Meta. If you're already on another BSP (Wati, AiSensy, Interakt, DoubleTick), contact our team to confirm migration eligibility, scope, price, and timing for your setup.
What does WhatsApp charge per message?+
Since 1 October 2026 Meta bills per delivered message for all categories. The older free service window is gone. Indicative India rates: Marketing ₹0.8631, Utility and Authentication ₹0.115 per message. Free-form service replies are also charged at ₹0.115 after the first 1,000 free service messages per number per month. Click-to-WhatsApp ad conversations stay free for the first 72h. We pass Meta's charges through at cost — zero markup. Rates are set by Meta and change; the live figure is always shown before you send.
Can I migrate from Wati / AiSensy / Interakt?+
Contact our team to confirm whether WABA transfer, template re-approval, contact import, and webhook updates are supported for your setup during early access. Scope, price, and timing depend on your account.
Who owns my customer data?+
You do. Always. Export your account data as JSON any time — tenant, users, contacts, campaigns, templates, leads and orders. Account deletion permanently wipes all your data within 30 days per DPDP Act §15. We never sell, share, or train AI models on your customer messages.
What if I want to cancel?+
Founding Users can contact our team if they want to leave early access. Subscription, cancellation, and refund terms after early access have not been published.
Is there a free trial? Credit card needed?+
NitiGrow is free for Founding Users during early access, and standard WhatsApp messaging charges from Meta still apply. Join as a Founding User for early access to NitiGrow. Meta messaging charges still apply; paid plans after early access start at ₹2,999/month (GST included).
Do you offer onboarding help?+
Founding Users can request guided onboarding during early access. Contact the team to confirm availability and schedule. Post-launch onboarding options have not been published.
Can multiple users share one account?+
NitiGrow supports team collaboration. Subscription tiers, user limits, and post-launch plan details have not been published; contact us to confirm the current early-access setup.
What about Hindi / regional languages?+
Full Devanagari (हिन्दी) interface available now. AI reply suggestions auto-detect Hindi, English, and Hinglish and respond in the customer's language. More Indian languages are planned; we will list them here as each one goes live.
Is my data secure?+
NitiGrow is built to encrypt WhatsApp access tokens with AES-256-GCM at rest, carry all API traffic over TLS, expire JWT sessions in 15 minutes with rotating refresh tokens, require 2FA on admin accounts, and write every admin action to a detailed audit log. The platform is designed around the DPDP Act 2023 — you can export your data and have it deleted on request. We are pursuing ISO 27001 and SOC 2 certification; neither is held today, and we will publish the reports here once they are, rather than claim them in advance.
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