NitiGrow
NitiGrow
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Cancellation & Refund Policy

Last updated: November 2026  ·  Effective: October 2026

This policy describes cancellation, refund, and plan transfer terms for paid NitiGrow subscriptions, if and when those plans are offered. NitiGrow is currently in early access and is free for Founding Users; Meta messaging charges still apply. Subscription prices after early access are listed on the pricing page. Sections about trials, paid subscriptions, and plan transfers do not describe the current early-access offer.

1. Digital Service Fulfillment

NitiGrow is a cloud-hosted software service. During early access, a workspace is provisioned after onboarding approval; access and feature availability may vary. Founding Users currently pay no NitiGrow subscription fee. Meta messaging charges remain separate. There is no physical shipping or packaging.

2. Current Early-Access Offer

NitiGrow is currently free for Founding Users during early access. No NitiGrow subscription payment is collected for this offer, so there is no platform subscription fee to cancel or refund. Meta messaging charges are separate and subject to Meta's billing and refund terms.

3. Paid Subscription Terms

Subscription prices after early access are listed on the pricing page. Trial, cancellation, refund, and plan-transfer terms for after early access have not been published. We will publish those terms before offering paid subscriptions. The older trial and plan-transfer terms are not part of the current Founding User offer.

4. Meta WhatsApp Messaging Charges

Meta messaging charges are separate from NitiGrow platform fees. Their rates, billing, and refund eligibility are determined by Meta and may change; consult Meta's current WhatsApp Business Platform pricing and billing terms.

5. Refund Method & Processing Timelines

If paid subscriptions are introduced, the payment method and refund processing details will be published with those terms before checkout. No platform subscription refunds are currently due for the free early-access offer.

6. Dispute Resolution

We encourage customers to reach out directly to our dedicated billing team at billing@nitigrow.in regarding any billing questions, duplicate charges, or invoice concerns before filing a dispute or chargeback with their bank. We investigate and resolve legitimate discrepancies swiftly.

7. Contact & Grievance Redressal

For questions or requests concerning cancellations, billing, refunds, or plan transfers, contact us at: