Privacy Policy

Last updated: April 2025 · Effective: April 2025

NitiGrow ("we", "our", "us") is a product of Websbaba Technologies Private Limited. This Privacy Policy explains how we collect, use, and protect your information when you use NitiGrow's WhatsApp CRM platform.

1. Information We Collect

Account Information: Business name, email address, phone number, and password when you register.
WhatsApp Data: Messages sent and received through your connected WhatsApp Business account, contact phone numbers, and message delivery statuses.
Usage Data: Pages visited, features used, campaign performance metrics, and device/browser information.
Payment Information: Processed securely by Razorpay. We do not store card details.

2. How We Use Your Information

To provide and operate the NitiGrow platform
To send WhatsApp messages on your behalf via Meta's Cloud API
To send service emails (account alerts, billing receipts)
To improve platform features and fix issues
To comply with legal obligations

3. WhatsApp & Meta

NitiGrow uses Meta's WhatsApp Cloud API. By using NitiGrow, you agree to Meta's WhatsApp Business Policy and Terms of Service. You are responsible for obtaining proper consent from your contacts before messaging them.

4. Data Sharing

We do not sell your data. We share data only with:

Meta Platforms: To deliver WhatsApp messages
Razorpay: For payment processing
MongoDB Atlas / AWS: For data storage (encrypted at rest)

5. Data Security

We encrypt WhatsApp access tokens using AES-256-GCM. All data is transmitted over HTTPS. We perform regular security audits and follow OWASP best practices.

6. Data Retention

We retain your data for the duration of your subscription plus 30 days after account closure. You may request earlier deletion by emailing privacy@nitigrow.in.

7. Your Rights

Access and export your data at any time from Settings
Request deletion of your account and all associated data
Opt out of marketing emails

8. Cookies

We use essential cookies for authentication (HttpOnly, Secure). We do not use tracking or advertising cookies.

9. Contact

For privacy concerns: privacy@nitigrow.in
Websbaba Technologies Private Limited, Om Plaza, 001, Sector 19, Indira Nagar, Lucknow, Uttar Pradesh 226010, India