Terms of Service
These Terms of Service ("Terms") govern your use of NitiGrow, operated by Websbaba Technologies Private Limited ("Company", "we", "us", "our"). By creating an account or accessing our services, you agree to these Terms. NitiGrow is currently in early access and is free for Founding Users; Meta messaging charges still apply. Subscription, trial, billing, and refund provisions below apply only if and when paid plans are offered and accepted. Subscription prices after early access are listed on the pricing page.
1. The Service & Digital Fulfillment
NitiGrow provides a cloud-hosted platform for managing WhatsApp Business conversations, broadcasts, team collaboration, and contact pipelines through Meta's WhatsApp Business Platform. During early access, workspace access is provided after onboarding approval; access and feature availability may vary. No physical shipping is involved.
2. Eligibility
You must be at least 18 years old and represent a valid registered business entity or sole proprietorship to use NitiGrow. By registering, you warrant that all business, contact, and tax identification information (e.g. GSTIN) provided is accurate and current.
3. Acceptable Use & Anti-Spam Policy
You agree NOT to use NitiGrow to:
- Send spam, unsolicited promotional messages, or communications to individuals who have not provided explicit, verifiable opt-in consent
- Violate Meta's WhatsApp Business Policy, WhatsApp Commerce Policy, or Messaging Guidelines
- Distribute fraudulent, deceptive, harassing, defamatory, or unlawful content
- Attempt to reverse-engineer, probe, exploit, or disrupt our platform, multi-tenant databases, or API infrastructure
- Resell, sublicense, or share workspace access outside your authorized organization
Violation of these policies will result in immediate suspension or termination of your account without liability or refund.
4. WhatsApp Compliance & Customer Indemnity
You are solely responsible for ensuring your WhatsApp broadcasts, templates, and conversations comply with Meta's policies and applicable telecom guidelines. NitiGrow is a software technology provider and does not edit or pre-screen your message content. You agree to indemnify and hold harmless Websbaba Technologies Private Limited against any fines, claims, or damages resulting from your message content or unauthorized contact messaging. If your WhatsApp Business Account (WABA) is suspended or flagged by Meta for policy infractions, NitiGrow is not liable.
5. WhatsApp Business Assets & Meta Fees
- Asset Ownership: You retain complete ownership of your WhatsApp Business Account (WABA), verified phone numbers, and approved templates. By connecting your WABA via Meta Embedded Signup, you grant us permission to manage assets solely to operate NitiGrow for your workspace. You may disconnect your assets at any time.
- Meta Messaging Charges: Meta bills message charges according to its published rate card. These charges are separate from NitiGrow platform fees. Estimates shown in NitiGrow are indicative; charges for delivered messages are subject to Meta's billing and refund terms.
- Data Access: We access only the WhatsApp assets authorized during onboarding, and our access terminates upon account disconnection or closure.
6. Platform Fees, Billing & Refunds
NitiGrow is currently in early access and is free for Founding Users. There is no NitiGrow subscription fee to cancel or refund during this period. Meta messaging charges remain separate and are governed by Meta's billing terms. Subscription prices and any paid-plan trial, billing, cancellation, or refund terms after early access have not been published; we will publish them before offering paid subscriptions.
7. Data Ownership & DPDP Roles
You retain full ownership of all data, contact lists, customer notes, and message logs uploaded to or generated in NitiGrow. Under the Digital Personal Data Protection (DPDP) Act, 2023:
- Customer as Data Fiduciary: You act as the Data Fiduciary regarding the personal data of your end-customers, leads, and contacts, and are solely responsible for obtaining valid consent.
- NitiGrow as Data Processor: Websbaba Technologies acts strictly as a Data Processor, processing end-customer data solely on your behalf and in accordance with your instructions to facilitate WhatsApp communications.
- AI Processing: Where AI features (Google Gemini / Anthropic Claude APIs) are utilized for smart reply suggestions, copy assistance, or flow drafting, data is transmitted over secure encrypted connections and is never used to train public machine learning models.
8. Uptime & Service Level Commitment
We target 99.5% monthly uptime for our core dashboard, API, and webhook routers. Scheduled maintenance is communicated when practicable. Service credits apply only if expressly stated in a written agreement for the relevant account; none are promised under the current free early-access offer.
9. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Websbaba Technologies' total aggregate liability for any claims arising out of or related to the use of NitiGrow is strictly limited to the amount paid by you in the three (3) months preceding the event giving rise to liability. We are not liable for indirect, incidental, punitive, or consequential damages, or loss of profits.
10. Termination & Data Deletion
You may terminate your account at any time. Upon account termination, your personal data and message archives are retained for 30 days to facilitate export or accidental closure recovery, after which they are permanently deleted in line with the DPDP Act 2023 and our Account Deletion Policy.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.
12. Grievance Officer & Statutory Redressal
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are:
- Designation: Grievance Redressal Officer
- Company: Websbaba Technologies Private Limited
- Address: Office No. FF29, First Floor, Ajnara Arcade, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India
- Email: grievance@nitigrow.in (cc: legal@nitigrow.in)
- Response Timeline: Acknowledgement within 24 hours; resolution within 15 days of complaint receipt.